タギグ、セブ P80, 000 – P150,000 Japanese BENEFITS: Benefits: Medical Benefits Clothing allowance Food allowance Performance Bonus Leaves convertible to cash Life Insurance coverage 手当: 保険各種 衣類手当 食費手当 業績ボーナス 有給買取制度 生命保険補償 JOB DETAILS: Company Profile: One of the top and largest IT Company from Japan that offers a wide range of software products and services. They are currently having their contact center in the Philippines that offer a wide range of services also from Information technology, software , technical support and customer service. 会社紹介: ソフトウェア製品、サービスを広く展開する日本トップのIT関連の会社です。情報技術、ソフトウェア、テクニカルサポートをしているセンターがフィリピンにあります。 Requirements: Japanese National or other nationality with native level of proficiency With working experience in Client Management At Least 2 years working experience as Team Leader in BPO/IT or Shared Services Good interpersonal and communication skills 募集要項: 日本人または同等の日本語スキルの方 顧客管理経験者 BPO、IT、シェアードサービスでのチームリーダーとしての実務経験(最低2年) コミュニケーション能力の高い方 Responsibilities Establish and refine delivery processes. To ensure that each customer or clients gets the same great experience from the initial stage. Holds all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer service. Evaluate a customer’s experience against a set of customer satisfaction goals and criteria Responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise. 業務内容 流通工程の制定、改善。どのお客様に対しても初期段階から同等のサービスが提供できるようにすること 関連部署のチーム、従業員の管理、監督。良好なサービスが提供できるようにすること 顧客満足度目標と顧客満足度体験(実績)の評価、規程の見直し 良好なパートナーシップの構築と顧客サービス、サービスの運営規定、改善と問題解決のため各チームリーダーとの連絡 Recruitment Process: 1. No Berlitz Assessment 2. Initial Assessment 3. Technical Interview 4. Client Interview and Manager Interview 5. Job offer 採用プロセス: 1. ベルリッツ研修/試験なし 2. 一次試験 3. 技術面談/実技試験 4. 顧客面接と役職面接 5. 採用 求人に興味がございましたら、jkmanpower@jp-network-e.com まで履歴書をご送付ください。 For interested applicants you may send your resume to jkmanpower@jp-network-e.com 連絡先 Contact us through: 携帯番号 Mobile numbers: Globe: 0945-615-4082 Sun : 0932-461-0812 Landline: (02) 245 2829 Skype: live:jknetworkjobs Viber: + 639369734028 LINE ID: j-k_jpteam 宛先Kindly look for: Ms. Prim and Ms. Prelie 弊社を通してお仕事を決められた方に、もれなくオリジナルパーカープレゼント！ Get hired through our company and be entitled of a Free Bilingual Hoodie! お知り合いを紹介していただき、お仕事を決められてた場合、紹介ボーナスをお支払いします！ You may refer your friends to get referral bonus! また、無料でキャリア相談もお聞きします。 Also, J-K Network Services offers a FREE BILINGUAL CAREER CONSULTATION Need motivation? Be inspired by clicking this link: https://bit.ly/2D9fyfe その他の求人は下記をご参考ください。 Other available Japanese job openings: Position: Japanese Customer Support for Mobile Account Industry: BPO Location: Pasig Salary: P 80, 000 Work Schedule: Dayshift Position: Japanese Team Leader Industry: BPO Location: Pasig Salary: P80,000-P120,000 Work Schedule: Shifting Position: Japanese IT Quality Assurance Engineer Industry: IT Services Location: Makati Salary: P60,000 – P150,000 Work Schedule: Dayshift Position: Japanese Travel and Expense Analyst Industry: IT Services Location: Quezon City Salary: P50,000 – P70,000 Work Schedule: Dayshift ありがとうございました！ Thank you so much and have a great day!