Credit and Collections Associates (Accounts Receivables) are responsible for processing all payable and receivable transactions on behalf of the client with 70% of the support being done over the phone. Duties and responsibilities include:

  • Processing AR transactions such as billing, adjustments, write-offs, and posting customer payments, gathering and analyzing financial information and collections
  • Understanding and performing accounts receivable supervisory role if and when needed
  • Providing required business unit reporting and other required information, when needed
  • Tracking and reconciling daily/monthly AR balance
  • Ensuring the accuracy of invoices in the AR system (manually encoded or through interface)
  • Investigating situations where invoices and customer information requirements may contradict
  • Generating repayments for erroneous customer payments or overpayments
  • Attending to other activities or tasks assigned by the Collections Supervisor


  • Bachelor’s degree holder (Accounting, Finance or any Business-related course) is required
  • At least 2 years of work-related experience is an advantage
  • Experience in hard core collection preferably business to business collections(B2B) is an advantage
  • Experience in collections support (voice-support) is required
  • Experience with accounting systems is required
  • Previous accounting experience/studies in particular AR is an advantage
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