Job Responsibilities: Provide data processing support for tasks such as but not limited to: Closing and Billing Service Orders Contract Maintenance/Service Report Images Daily Service Review and Analysis Meter Billings and Readings Mobile Object Manager maintenance and monitoring New Purchase Order solicitation and collection Posting Costs Review and post service order in the system Processing, opening, closing, updating service orders with relevant data with adherence to the process established Data entry into ERP system Contact customers via phone and email to follow-up their purchase orders Answer calls from customers regarding their service orders and request for service Provide excellent customer service Skills, Licenses, Knowledge, Education and Training Requirements: Bachelor’s degree or vocational in any course, a strong advantage. Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. Excellent in oral and written English communication. Must consistently meet or exceed required performance criteria. Prior BPO experience in Customer Service is a plus. Familiarity with ticketing system, a strong advantage. Must be willing to work in different shifts. Fresh graduates are encouraged to apply. Level of Knowledge, Skills, and Authority: Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Exercises judgment within defined guidelines and practices to determine appropriate action. Additional Notes: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.