Position Summary: First line supervision to direct reports, shift and capacity planning, coordination of external suppliers. Responsible for the effectiveness and efficiency of the SOC’s controls, policies and procedures as well as the review of SOC performance metrics and the creation of management reports. Drives the continuous improvement of SOC’s people, processes and tools. Coordinates and aligns SOC activities with stakeholders and ensures targeted communication & escalation Overall Responsibilities: Direct the functions, processes, and operations of the SOC and ensures policies and procedures, and ensure efficiency of operations Lead the operations of the SOC to ensure optimal identification/ resolution of security incidents, and enhance client security Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements Oversee the monitoring, identification and resolution of security incidents to detect threats through analysis, investigations and prioritization of incidents based on risk/exposure Manage outsourced and in-house SOC services for quality performance and fulfillment of Service Level Agreements (SLA) Develop, maintain, and submit SOC performance reports as required by executive management Communicate major threats to executive management which may impact the protected environment Ensure adequate/skilled staffing Establish performance goals and priorities and conduct performance appraisals, develop, mentor and counsel staff Job Requirements: Bachelor’s Degree in a relevant area of study; or equivalent demonstrated experience and knowledge Strong understanding of security incident management, malware management and vulnerability management processes as well as various cyber-attacks and recent hacking techniques Basic understanding of Operating Systems, Virtualization technologies, Network Devices, Cloud computing concepts, Web Proxies, Firewalls, IDS/IPS, AV Systems, DLP, Vulnerability Assessment tools Good understanding technology risk management, internal audit, vendor/third party management, business resiliency and fraud Must understand basic security principles with an understanding of malware, cryptography, threats and vulnerabilities, access control, and application, data, and host security Demonstrates a broad awareness of cybersecurity events, threats and actors, including trends and emerging systemic risks. Excellent English and German written and verbal skills. Information Security professional designations such as CISSP, CISM, CISA, GCIA, GCIH (desired) Personality traits, work habits, communication, and social skills necessary to work effectively within a dynamic and highly operational environment. Exemplary personal and professional integrity and demonstrate strong interpersonal skills. Excellent analytical and problem solving skills with strong attention to detail Ability to work independently (with moderate supervision) or on projects Ability to manage multiple tasks, priorities, and operational assignments in a high pressure environment. Must have good time management skills with a demonstrated ability to complete assignments in a timely, high quality manner Strong abilities to communicate through oral and written methods to internal and external stakeholders Security Operation Center positions require employees to obtain and maintain a security clearance Physical Demands & Work Environment: While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment such as multi-line telephone systems, fax machine, copy machine, calculator. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed. Standard General Security Roles and Responsibilities Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement. Protect company assets, systems, proprietary and confidential information in accordance with Majorel Confidentiality policy and Corporate Information Security Policies and Procedure Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process. About Arvato Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries. Arvato has over 3,000 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider. Company: Arvato Corp. Country: Philippines State/Region: NCR City: Alabang Postal Code: 1781 Job ID: 79961

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