The Business Analyst is responsible for the identification and development of business process changes and improvements for one or multiple business areas at Insight. This usually requires analysis of what is needed and development of functional and/or process requirements as well as the documentation, training, and testing, requisite changes. This person will consult with owning department and business counterparts to identify current operating procedures and to clarify program objectives. The incumbent will have knowledge of commonly used business and system concepts, practices, and procedures. The incumbent will rely on instructions, policy, and pre-established guidelines to perform the functions of the job and will work under immediate supervision.
The Business Analyst must participate actively as a liaison and ambassador between the business community and the technical community. The incumbent should participate actively as an Operation Analyst team member by passing on business, process, and system expertise to other team members in a cooperative team environment.
The Business Analyst should bring an understanding of business processes and business policy to the team as well as some background in SAP. The desire to continue personal education in related areas such as business and process improvement is important.
What you’ll do at Insight
-Identify, analyze, and recommend business process changes and improvements in business areas at Insight.
-Liaison between business community and business information systems.
-Act as a conduit for alignment of business and technology goals and objectives.
-Assist in forging a personalized working relationship between the various business units and IS by understanding the business needs and idiosyncrasies of each business unit.
-Develop and refine skills of business team members in areas of SAP awareness and business analysis.
-Communicate effectively and credibly with all organizational levels, with the specific ability to gain trust, draw out needs, creatively propose ideas, and discuss issues and concerns.
-Understand the ever-changing business environment of Insight and the specifics of each functional business department.
-Design, document, and continually improve business processes.
-Development and execution of test scripts and plans associated with system changes (unit and integration)
-Work closely with the business and technical teams to document, resolve and retest any defects that are uncovered as part of the testing activities. This may include the management of a testing issues/defects log for larger projects.
-Development of the necessary training and/or Change Management plan to support any and all change requests that are moving into the production environment
-Communicate status of change requests and other programs to business unit
-Perform other duties as assigned.
What you’ll need to join Insight
-BS/BA or equivalent experience desired.
-Minimum 5 years’ experience in requirements definition, project management, change management and problem solving preferably in a service business.
-Minimum 5 years’ experience working with an ERP system, preferably SAP.
-Experience with business process analysis and change management.
-Knowledge in Process Flow mapping Toolset such as Microsoft Visio or a similar toolset is a plus
-Experience in SharePoint is a plus to support various aspects of a Operation Analysts job functions
-Project management a plus as it relates to the business units. This includes being able to develop project plans to meet team objectives in line with project objectives, coordinate and influence team personnel, set milestones and achieving them, and providing status reports to the Management. Can conceptualize and develop creative solutions.
-Can embrace change and be a catalyst for change in the business community.
-Has participated in group work sessions making major decisions regarding workflow, business analysis, implementation planning, and system testing.
-Highly articulate in both oral and written communication, presentation, persuasion and negotiation to achieve desired result.
-Can communicate effectively and credibly with all organizational levels, with the specific ability to gain trust, draw out needs, creatively propose ideas, and immediately and expertly resolve conflicts and concerns.
-Ambitious, flexible, and aggressive. A self-starter who requires minimum supervision and adapts easily to changing work environments and requirements and can drive for results.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.
-Founded in 1988 in Tempe, Arizona
-11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
-$9.2 billion in revenue in 2018*
-Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
-2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
-Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
-Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
- Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018
Today’s talent leads tomorrow’s success. Learn about careers at Insight: jobs.insight
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 2nd Floor Edsa Central Pavilion Building, Edsa corner United Street, Greenfield District, Mandaluyong City, Metro Manila, Philippines 1550