Mandaluyong Negotiable BENEFITS: Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment Expanded maternity leave up to 120 days* Flexible Working Arrangements Employee Stock Purchase Plan Healthy and Encouraging Work Environment Allowances Loyalty, Christmas Gift, Inclusion and Diversity Benefits Retirement Plan JOB DETAILS: Company Profile: This Company is one of the biggest and most stable organizations in the world. Position: Business Operations Analyst (QA) Industry: BPO Consulting Company Location: Mandaluyong City Schedule: Dayshift Salary: Negotiable Job Requirements: Graduate of any Bachelor’s Degree course Must have at least 2-3 years’ experience in Quality Audit Excellent written and oral communication skills Responsibilities: Manage process audits from a quality perspective to ensure the quality systems are being implemented consistently and effectively. Implementing the basic quality and continuous improvement framework for the processes based on Six Sigma Design, develop and implement quality framework covering all the services rendered Work within Key Customer Group and the appropriate teams to drive the continuous improvement agenda in the end to end process. Conduct regular brainstorming sessions in the team to identify the process gaps and work towards resolution. Oversee the implementation of quality related initiatives, and ensure quality measures are aligned with overall business objectives Facilitate process audits from a quality perspective to ensure that the quality systems are being implemented consistently, effectively and identify corrective action Support in tracking the performance against program objectives and implementing improvement initiatives to achieve the objectives Should continuously learn the process to keep updated about the changes that helps during the audits. Establish Monthly reporting for all metrics and publish the dashboard to supervisor and respective managers. HOW TO APPLY: Please send your resume to: philjobs@jp-network-e.com Globe Mobile: 09456028422/ 09164931663 Sun/Smart: 09293159901 Skype: live:newhirephilippines Look for: Kendra Don’t forget to refer your friends! We give referral bonus for every successful hire. https://goo.gl/oZ8AH9