Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Key Accountabilities: The Business Process Associate’s key responsibilities for this position are: Process and capture information to system according to established methods and procedures Constantly increase the number of knowledgeable functions handled by the team Handle transactions accurately with minimum supervision Conduct in-depth analysis on all clients’ requests and make effective decisions whenever necessary Assist colleagues during business peak season or high volume days Suggest ways on how to improve the current process and team metrics Give regular updates on the current performance of the team or individual when deemed necessary Ensure that all cases assigned are completed within the turn-around-time Consistently meet the service targets set by the company at the soonest possible time Such other duties and functions as assigned by Operations Management Job Requirements: Good computer skills and with fast and accurate typing – at least 40 WPM Adherence to quality service Good organization and analytical skills Ability to express ideas clearly and concisely in writing Careful and attentive to detail even when under time-constraints Team-oriented yet able to work independently Willing to render overtime work as needed Flexible and adaptable to change Proven ability to balance approach in different levels of transactions Effective communication and problem solving skills Willingness to experiment and take risks Can handle multiple tasks in a fast-paced environment With background/experience in insurance firm is an advantage Desired Competencies: Technical Competency Proficient in handling all the work and processes assigned Consistently meets and exceeds job requirements Behavioral Competency Always on time to work and to meetings and is not sickly Willingly jumps into the work stream during volume peaks or to cover up for absent staff Dependable and does everything possible to meet targets and team commitments Tends to be active and participative in team meetings, shares good ideas Accountable for one’s actions Compliance-minded Demonstrates initiative to improve Extra-miler and constantly pushes the limits of current responsibilities Has a positive attitude towards accepting additional challenges and new assignments Customer-centric and service oriented Independent and has a bias to action Actively pursues personal and professional development opportunities Always sets good example and can be relied upon in any situation If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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