Location : Mandaluyong City (1550) – Salary : Competitive Type : Permanent Main Industry : Other Industries and Skills : Engineering, Manufacturing Job ID : 100163099 Advertiser : Posted On : 14 March 2020 13/04/2020 Summary of Primary Job Responsibilities: This full-time position, is accountable for analysis of customer conversations/interactions utilizing an advanced speech analytics solution. Responsibilities include understanding the organization’s business objectives and goals, analyzing recorded audio and audio-based data sets for critical insights, patterns and trends as well as communicating analysis and proposing solutions to the organization. -Requirements gathering, definition and documentation and identification and creation of words and phrases that are used to drive business value utilizing the speech analytics solution. -Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a callcenter environment. -Make recommendations and define data strategies that solve critical business problems. -Own on-time accurate quality delivery of analysis and reports/visualization in tight alignment with specified analytical objectives and/or ROI utilizing best practice speech analytics methodologies. -Package and deliver key findings and briefings via Ms Office Suite. -Collaborate & communicate effectively with internal Project Champion, as well as business sponsor executives and stakeholders. Education: College graduate required Experience Target: Minimum of two years of experience in Reporting, or more than two years of Quality experience demonstrating knowledge of call center operations, goals and processes. Skills: -Strong PC and office software skills. -Excellent verbal and written communication skills required. -Strong customer service and interpersonal skills. -Strong people management skills. -Research, analytical, and problem-solving skills. -Intermediate to advanced MSOffice Skills Knowledge/Abilities: -Knowledge and effective use of quality management processes and tools. -Ability to work well independently or within a team.

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