The Sales Support Analyst 2 is an intermediate level position responsible for providing a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to provide support/ancillary services to sales people and across all client segments. Responsibilities: Assist multiple production support functions and aid partners in fulfilling sales requirements; design and implement process improvements Monitor controls based on regulatory and reporting requirements Aid in the customer service process to ensure satisfactory customer service Assist the delivery and administration of access media as well as sales tools Delivery and administration of access media and sales tools and assist in the overflow of digital self-service media Review and provide training material to sales and operations Support new products, promotions, and projects defined by the business Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 0-2 years of relevant experience Previous banking/analytics experience preferred Proficient computer skills with a focus on Microsoft Office applications Working knowledge of related industry practices and standards Consistently demonstrates clear and concise written and verbal communication Education: Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. 1. PRIMARY OBJECTIVES / GOALS Maintain accuracy rate and quality metrics within Regional Standards. Enhance the surveillance and monitoring of the different units to ensure that all the processes are executed accordingly and controls are in place. Identify gaps that lead to incidents of customer complaints and poor client experience. Leads and assists in the implementation of global, regional and country risk and control policy requirements. Closely coordinate with the different process owners, especially where gaps have been identified to ensure proper and immediate implementation of action items. 2. RESPONSIBILITIES To assist in the implementation of global, regional and country risk and control policy requirements. Closely coordinate with the different process owners, especially where gaps have been identified to ensure proper and immediate implementation of action items. Conduct control checks on the different units under S&D. Identify opportunities for control enhancements. Perform other tasks/projects as may be assigned by the supervisor. 3. QUALIFICATIONS At least 2 years experience in a Quality and Control function. Reasonable, analytical and logical. A fast learner and can easily adapt to changes. Can work effectively and efficiently with minimum supervision. Excellent people skills. Excellent communication skills. Organized and has a keen eye for details. This is for a C10/Officer level. Grade :All Job Level – All Job FunctionsAll Job Level – All Job Functions – PH Time Type : Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity . To view the “EEO is the Law” poster . To view the EEO is the Law Supplement . To view the EEO Policy Statement . To view the Pay Transparency Posting .

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