Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description The Chinese Business Process Associate is responsible for processing, analyzing and completing Chinese/non-Chinese financial and non-financial transactions within pre-set service turn-around-time with quality standards. The job purpose is to ensure that the processors are able to meet individual and team goals in line with the team Service Level Agreement (SLA). Job Description: Process and capture information to system according to established methods and procedures Handle highly sensitive and heavily regulated Hong Kong Provident Fund Process indexing and data entry of transactions with utmost attention to quality and quantity Consistently attain the service level set by the Company Practice good judgment in processing cases Perform thorough checking for every case and eliminate financial errors Render overtime work on a daily basis during high volume week Stay on-call on an as-needed basis during Saturdays and holidays Assist colleagues and other teams in their production work upon request Manage leaves/day-offs especially during peak season Constantly increase the number of knowledgeable functions handled by the team Suggest ways on how to improve the current process and team metrics Such other duties and functions as assigned by Operation Management Qualifications: Bachelor’s Degree/Master’s Degree in related field Should have at least 1-year work experience Chinese-literate Good computer skills and with fast and accurate typing Adherence to quality service Excellent organizational skills and good numeric sense Ability to express ideas clearly and concisely in writing Careful and attentive to details even when under time-constraints Team-oriented yet able to work independently Willing to render overtime work as needed Flexible and adaptable to change Proven ability to balance approach in different levels of transactions Effective communication and problem solving skills Willingness to experiment and take risks Can handle multiple tasks in a fast-paced environment With background/experience in insurance firm is an advantage Willing to work on Saturdays or Holidays whenever a business need calls for If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.