CIB – Commercial Card | Client Application Support Sr. Specialist II (440) – Manila Job Description JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management. It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange. JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world. Information about JPMorgan Chase & Co. is available at About J.P. Morgan Corporate & Investment Bank J.P. Morgan Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Description As a Global Client Application Support (CAS) Senior Specialist II, you will provide consultative support to internal and external clients via phone and/or e-mail on a variety of technical issues for a wide range of web based and internal applications. This includes troubleshooting file transmissions and automated reports, identification, research and resolution of client issues, response to client requests within strict service level requirements, document, triage, track and monitor requests to ensure timely resolution; all while demonstrating the Five Keys principles to provide a world-class client experience. Candidates should demonstrate a high degree of professionalism, have outstanding customer service and technical skills, be able to work independently, manage multiple projects and issues, and possess a strong attention to detail. In this role, you will be a central point of contact between our Global CIB clients and Technology team. -Act as a liaison between our clients, internal customers, technology, and product management -Document, triage, communicate, escalate and follow-up on client issues and requests -Provide consultative support while promoting self-service for future client issues -Share best practices to help clients optimize use of their card program services -Provide a high level of intuitive problem analysis -Support business partners in platform initiatives -Perform in-depth end-to-end reviews of client issues on a regular basis and provide analysis and recommendations to managers and senior leadership -Identify process improvements and own execution in some instances JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran Qualifications -College degree or equivalent work experience required -Minimum 2 years of help desk or equivalent work experience preferred -Demonstrate strong oral and written communication with peers and business partners -Experience improving business processes, workflow, and procedures -Solid analytical and organizational skills -Able to effectively build relationships with internal business partners and peers -Strong PC skills required including Microsoft Office products such as Excel and Word -Ability to work independently and also within a team Work Schedule: WHEM shift (9pm/10pm start time) weekends off; Work during US/PH Holidays Req #: 200003493 Location: Taguig City, 00 PH Job Category: Operations Employment Type: Full Time Potential Referral Amount: 10000 Philippine Peso (PHP)

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