Primary Details Time Type: Full time

Worker Type: Employee

Technical Performance

  • Investigate and resolve all types of claims in a technically excellent manner ensuring they are settled at optimum costs.
  • Ensure that claims are calculated correctly.
  • Identify and investigate coverage issues so as to ensure that the Company’s liability is in line with its contractual commitments.
  • Manage disputed claims and other material claims issues in order to resolve as quickly and economically as possible.
  • Ensure claims files are compiled and maintained in a logical and accessible manner and that coverage and/or other claims issues are clearly documented at all times.
  • Assist with audit and peer reviews
  • Assist with technical projects
  • Ensure that claims handling and correspondence are responded to within agreed timeframes to provide a professional service to clients
  • Ensure all suspicious and fraudulent activities/claims are reported to supervisor

Positive customer feedback

  • Satisfactory results from internal claims audit through the weekly reporting procedure and on an ad-hoc basis.
  • Savings on Claims achieved.
  • Timely production of reports and ad-hoc tasks.
  • Positive feedback from clients, internal customers and Management.
  • Relevant and accurate information and reports.
  • Meeting Quality Assurance Standards.
  • Timeliness and accuracy in reporting of fraudulent and suspicious activities


  • Basic knowledge of the Insurance Business is required
  • Broad knowledge of Customer Service
  • Good Level of Theoretical motor vehicle technical knowledge (gained in a mechanical role or warranty role) is required.
  • High Level of Practical motor vehicle mechanical experience (gained in a Dealership – Service & Repair) is required.
  • Knowledge of Motor Insurance (Road Risk) is required
  • Knowledge of Body Repairs is required
  • Must be familiar with all Motor vehicle Spare Parts is required


  • Negotiation skills
  • Proficiency in MS tools
  • Customer service skills
  • Excellent verbal and written communication skills (English)
  • Well developed inter-personal skills
  • Problem solving and decision making capability
  • Presentation skills for external and internal clients
  • Attention to detail
  • Excellent Interpersonal skill including conflict resolution
  • Assess, deny and/or admit liability of claims
  • Settling payments as per promised time
  • Answer calls in queue


  • Preferably with a degree in line with Automotive or engine related courses.
  • Relevant Automotive Mechanical industry qualification is preferred.
  • Minimum 3 years work experience in a technical mechanical motor vehicle role is required.
  • Work experience in extended warranty claims environment is desirable.
  • Basic Automotive Mechanic or Trouble shooting skills.

How to Apply:

To submit your application, click ‘Apply’ and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

QBE Insurance

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