Collector – Quezon City, Philippines
Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Collector.
Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
Better starts and ends with the customer
We’ll be looking you to contact customers to determine the reason for payment and obtain payment commitment by placing outbound calls that are predominantly routine but may require deviation from standard screens, and procedures. You will have a computerized system for tracking, information gathering, and/or troubleshooting. You may answer inquiries and resolve problems. Requires general knowledge of the organization, products, and/or services. You will review/investigate, and negotiate receivable settlements, remittance tracking, database maintenance, documentation control, with the highest volume agents or special subscribers. You will work with the supervisor to ensure all assigned agent accounts are reconciled in order to have a solid starting point for recovering funds, work with Sales to coordinate the best attention to the agents. Perform various administrative functions including standard management reporting requirements and continue to maintain agents reconciled to achieve collection effort goals. As part of your role you need to analyze the risk of collection cases and different scenarios, to mitigate losses.
Here are some skills, attributes, and qualifications you will have:
English required, (76% B2+ – minimum)
Degree educated
1,5-3 years experience in finance, accounting or consumer and/or commercial collections
Strong written, verbal English
Knowledge in excel (certification is a plus)
Detail-oriented, excellent organizational and operational skills, ability to identify key issues and multi-task under tight deadlines
Join us, and let’s connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
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