Sunpower | Maxeon – Philippines – Bago – years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world. You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future. Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value. We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity. Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products. Our quality and reliability standards far exceed those of any other company in the industry. In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings. Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades’ long legacy in setting quality and performance standards. As we look to the future, we are seeking a world-class Commercial Customer Service Representative based in ROHQ, Binan, Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower. Are you ready to change the way our world is powered? SUMMARY OF ROLE SunPower is seeking a Commercial Customer Service Representative to provide world class customer care for our Commercial Customers (Direct and Indirect) in North America. The Customer Service Representative reports to the Team Lead Command Center and will be responsible for running the daily operations of the Customer Service team to meet the required deliverables and metrics to provide excellent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Confer with customers by phone and email either through inbound or outbound contact to provide information and resolution about SPWR products and services Document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken to data base. Drive resolution to all types of customer concerns (O&M, production/performance report, billing, technical support, PEGU, warranty, monitoring access, service agreement, monitoring issues, missing data, customer complaint, RMA, etc) Responsible in handling escalations from customers to mitigate and provide appropriate response and can reach out to different stakeholders in the organization to provide proper resolution. Work closely with their US counterparts for customer care in creating and improving processes and solutions on different customer concerns and inquiries. Comply to SunPower Environment, Health and Safety and Manufacturing Quality standards, rules and regulations Adhere to Customer Care policies on attendance, staffing, communications quality and ticket management through Salesforce and Maximo and ensure deliverables are provided within SLA. Brings creative thinking and ideas to improve work processes and team efficiencies. Perform other duties that may be assigned RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS Minimum requirements – Must possess at least a Bachelor's/College Degree in any field – At least 2 years call center experience in a customer service account – Experience in customer support for North American customer – Exceptional oral and written communication skills primarily in English. – Proficient in MS applications: Outlook, Word, Excel, etc. – Time management, organizational skills and keen attention to detail – Strong prioritization and multitasking skills; resourceful – Customer Oriented, passionate, competitive and highly-motivated. Preferred requirements – Bachelor’s degree or 4 years of experience. – With 2 or more years working in a Call Center industry. – Knowledge and familiar in Workforce management tools and methodology. – Proficient in MS applications: Outlook, Word, Excel, etc. – Exceptional oral and written communication skills primarily in English. – – Time management, organizational skills and keen attention to detail – – Strong prioritization and multitasking skills; resourceful OTHER PERTINENT INFORMATION – Willing to work in Binan City, Laguna – This is a permanent Night Shift position. – This role follows the US Holiday schedule. – Job Grade: 41… – Permanent – Full-time

Send Application

Upload Resume / CV (Select or Drop File)

Signup to newsletter and receive daily job updates, services, etc.