Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon Customer Service Associates will deliver world-class service to our customers. Amazon is looking for innovative leaders Virtually with strong communication and facilitation skills, as well as experience leading groups and projects in a fast-paced environment. Training Specialist number one priority is providing an exceptional training experience. The ideal candidate creates an optimal adult learning environment (both in person and virtually) that prepares CSAs to succeed in their roles. Training Specialists deliver learning programs in a variety of formats (self-directed, instructor led, virtual, etc…). They are professionals in using quantitative and qualitative data to identify training and coaching needs. A Training Specialist is a clever communicator. They utilize the most effective training techniques to engage Amazon Customer Service Associates and manage learning sessions. They are also relentless in pursing improvements outside the classroom. Training Specialist are experts in articulating the Amazon mission and deeply understands the expectations of the Amazon Contact Tenets and Leadership Principles. They ensure people understand the importance of their role and how it supports the Amazon flywheel. The ideal Training Specialist candidate: Creates high performing CSAs through strong people leadership · · Is willing and capable of carrying out supervisory responsibilities in accordance with Amazon policies and procedures · · Supports and nurtures a culture of ownership, engagement and teamwork · · Helps Amazon Customer Service Associates understand the performance bar and provide support to help them achieve their goals · · Is a positive communicator who understands when necessary how to have tough conversations · · Knows and communicates the Amazon mission, vision and strategy · Effectively manages classroom environments to maximize learning · · Maintains a high level of professionalism and approachability · · Has strong preparation, organization, time management, public speaking and classroom management skills · · Drives team engagement and performance through survey, feedback results and insights · · Provides feedback and coaching to all outside facilitators · Supports CS quality and capacity needs · · Is a role model for exceptional contact handling · · Is able to help Amazon Customer Service Associates understand the performance bar and provides support to help them to reach it · · Is able to balance teaching within given Production to Labor (PTL) targets while maintaining high retention, on time graduation and CSA performance · Gemba continuously · Constantly looks for opportunities to go and see the actual process, understand the work, learn, and be curious. · Through process improvement initiatives and continued partnerships with operations, workflow, HR, ACES, etc. Training Specialist will raise the bar for the CSA experience Creates and maintains a high quality learning environment · Stays up to date on changes to business processes and policies, updating training as needed · Reports any errors in the training content for correction · Create content as needed for the site and the network BASIC QUALIFICATIONS · Regular (non-seasonal) Employee · Bachelor’s degree or two years of experience in Amazon CS · Ability to work full-time hours · Fluent English speaking and writing is required · Must be meeting or exceeding current performance standards (PRR or equivalent metrics) · Able to work a flexible shift (including nights, weekend and overtime) with short notice · Experience in the Microsoft Office Suite (Excel, Power point, Word) · Demonstrated experience developing training material, job aids and online tutorials · Knowledge of adult learning and training practices. · Experience in Amazon training and another corporate training environment PREFERRED QUALIFICATIONS · Candidate must be comfortable in a fast-paced, multi-tasked, high-energy environment · Creative problem solvers with strong analytical skills · Strong mathematic and organizational/time management skills · Proven track record of process improvement Job details PH, Cebu City Share this job JOIN US ON Find Careers Working at Amazon Help Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.