Description:

The core mission of the Customer Service Representative (CSR) is to answer accurately, completely and on-time the questions of the customers of the client. The CSR is expected to escalate to the Team Lead and/or the client questions that cannot be answered based on the training and prevailing instructions of the client.

Requirements:

● Completed at least 2 years in college of any course OR must have graduated from a 2-year vocational course.

● Atleast two (2) years’ BPO inbound email handling international accounts in a customer service environment.

● Amenable to shifting schedule

● Good written and verbal communication and customer service skills

● Ability to provide correct decisions based on rules and policies.

● Process-oriented.

● Ability to work independently with minimal supervision.

● Adherence to rules and policies

● Personable, people-oriented, persuasive and self-confident.

● Detail-oriented team player with a positive attitude.

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