Requirements At least 2 year(s) of working experience in the related field is required for this position. Candidate must possess at least a Bachelor’s/College Degree on any course. Preferably Junior Associate (1-4 yrs experience) specializing in BPO/Call Center or equivalent. Responsibilities Successful candidates will provide customer service assistance for an American Insurance company. It is the Leading US Insurance Company. The company has leadership positions in offerings that assist consumers in protecting themselves, investing for the future, and planning for retirement. It is a global leader in managing mortgage default risk. Its Global Mortgage Insurance Division works with lender partners, regulators, and policy leaders to help more people responsibly achieve and maintain the dream of homeownership. Be hired and enjoy FIXED WEEKENDS OFF schedule*! JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS: Competitive Compensation package with monthly performance incentives Meal and other allowance HMO and dental coverage from Day 1 of employment Continuous education assistance and skills enhancement through training & personal development programs Exciting and encouraging work environment! Additional Requirements At least 18 years of age At least high school graduate or equivalent A 24-months call center experience supporting healthcare OR life insurance inquiries is required Must possess excellent PC and key-boarding skills Willing to work with different shifts including night, weekend schedules and overtime Ability to work in a fast-paced and high volume service center, self-managing call efficiencies Detail-oriented Excellent English oral and written communications skills Ability to promptly resolve client inquires and escalate as needed Ability to attentively service customer needs and concerns while being empathetic and maximizing opportunity to build rapport with the customer Can demonstrate strong active listening skills & probing; able to display solution-focused approach & “can-do-attitude” Willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries Strong problem solving and decision-making skills Able to service customers on a variety of topics, which can include, but not limited to, providing account transaction details, placing investigations or on-line navigation assistance Ability to be organized and detail oriented with the capability to multi-task Amendable to work in Northgate Cyberzone, Alabang, Muntinlupa City Click APPLY NOW and expect a CALL within 24-48 hours from our recruitment team. *Terms and Conditions Apply. Additional Info Location: Muntinlupa City, NCR. Full Time position(s) are available. Number of vacancies: 25. Social Media Footer WALK-IN NOW at G/F of IHub1 Building Northgate Cyberzone, Alabang, Muntinlupa City from Mondays to Fridays 10AM-5PM and be Processed WITHIN THE DAY! Please bring at least one (1) Valid/Government-Issued ID and an Updated Resume. APPLY NOW! About Us Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company. Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US$491.90 million to 87,000+ employees and annual revenues of US$3.00 billion as of December 31, 2018.