Transec Bpo Solutions, Inc. in Metro Manila WHY APPLY? Real work-life balance Fixed schedule & weekends off Competitive salary package Manage a small tight-knit team (4 agents only) ESSENTIAL JOB FUNCTIONS Manage team performance by listening to recordings, utilizing the QA scorecard, provide coaching and feedback, counselling and mentoring, and delegation of task whenever necessary. Responsible for handling complaints and taking escalation calls to resolve customer concerns, issues or requests. Create and submit daily, monthly, yearly and/or ad hoc reports to the client whichever is applicable. SKILLS & QUALIFICATIONS College degree in any field is highly preferred; must have undergone 2nd year of college level. At least 1 year of experience in a call center environment as Team Leader / Assistant TL / QA / SME Good communication skills, both written and oral for both English and Filipino. We know that resume is a must to apply for a job. If you don’t have one or yours is already obsolete. HireMe.ph gives you free editable resume templates .

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