Job Description Develops and maintains positive and harmonious relationships with client organizations, relevant stakeholders and decision-makers to achieve operations effectiveness and efficiency Prepares accurate and timely reports Makes presentations on project status to senior management Monitors all incoming and outgoing documents and safeguards all information from unauthorized access, use, disclosure, modification, recording, or destruction Ensures timely and professional responses to all customer issues, wants, and needs Ensures proper and detailed recording and closure of all issues or concerns raised by customer Keeps records of all customer interactions and transactions Makes necessary follow ups to ensure that appropriate actions were taken on customers’ requests, complaints, or inquiries Refers unresolved customer complaints or special requests to designated department units for further investigation and final resolution Provides other administrative and analytical support in the execution of strategic and operational requirements of the whole organization Qualifications Graduate of Engineering, Economics, Statistics, Business, Communications, or related courses Has high attention to detail Strongly analytical in mapping and improving the necessary interactions between business functions and customers Open-minded towards other business functions and cultures, and able to understand their goals, techniques, methods, and cultures Outcome-oriented and able to reach compromise between different interests, without the lack of the ability to take decisions Category

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