We are looking for a qualified team leader to lead the Customer Service and Sales Team. You will be responsible for managing, supervising and motivating team members on daily operations. As a leader, you will be the contact point for members, so your communication skills should be excellent and should be able to ensure smooth operations proactively and promote effective collaboration.
Ultimately, you should engage the team to achieve goals and lead by setting a good example.
Create an inspiring team environment with an open communication culture
Set team goals
Delegate tasks and set deadline
Oversee day-to-day operations
Monitor and report team performance
Motivate team members
Discover training needs and provide coaching
Listen to the team member's feedback and resolve any issues or conflicts.
Recognise high performance and reward accomplishments
Encourage creativity and risk-taking.
Provides quality customer service, including interacting with customers and effectively handling customer complaints
Minimum of 2 years work experience as a team leader or supervisor in a BPO environment
Good knowledge of performance metrics
Technical skills and proficiency in using Google Sheets or MS Excel
Plumbing-related knowledge or experience is an edge but not required.
Excellent communication and leadership skills
Organisational and time management skills
Degree in Management and leading a training experience is an advantage but not required.
Exposure to Zendesk, Shopify and other tools is an advantage but not required.
Ability to learn quickly and work with various requests and competing priorities in a fast-paced environment
Have a team-oriented working style with effective interpersonal skills that allow successful business interactions with individuals of a variety of work styles and personalities
Have a quiet work environment
Flexible to work on day schedule during weekdays and weekends.
High-speed Broadband internet connection(Min Upload: 10 Mbps, Min Download: 10 Mbps)
Working Computer with a Clock speed of 1.5 – 2.5 GHz
Windows Operating System – any version (i5 or higher)
Minimum of 8GB of RAM