Description:
• Handle customer inquiries via ticket system, walk-in, forums, email and chat. This inquiries include but is not limited to account and billing related issues
• Handle in-game and offline events
• Monitor and enforce our terms of service , code of conduct and other policies
• Gather and escalate player feedback and issues
• Handle multiple games depending on actual needs in the customer service and game support team
Requirements:
• Graduate of any 4 year course
• Solid MS Office Skills especially Excel, Word and PowerPoint.
• With good written and verbal communication skills
• Able to handle stress and has a creative and positive attitude
• Passionate about PlayPark Games and other online games, is A MUST
• Background in basic PC/network troubleshooting is an advantage
• Willing to work during weekends with varying schedule of days off
• Willing to work on graveyard shift
• Willing to work extended hours and do overtime if needed