Description:

• Handle customer inquiries via ticket system, walk-in, forums, email and chat. This inquiries include but is not limited to account and billing related issues

• Handle in-game and offline events

• Monitor and enforce our terms of service , code of conduct and other policies

• Gather and escalate player feedback and issues

• Handle multiple games depending on actual needs in the customer service and game support team

Requirements:

• Graduate of any 4 year course

• Solid MS Office Skills especially Excel, Word and PowerPoint.

• With good written and verbal communication skills

• Able to handle stress and has a creative and positive attitude

• Passionate about PlayPark Games and other online games, is A MUST

• Background in basic PC/network troubleshooting is an advantage

• Willing to work during weekends with varying schedule of days off

• Willing to work on graveyard shift

• Willing to work extended hours and do overtime if needed