Location : Remote (07101) – Salary : Up to 5.5 USD per hour Type : Permanent Main Industry : Job ID : 101545057 Employer : ACHIEVE TEST PREP Posted On : 23 May 2020 22/06/2020 Reporting to the Customer Service Manager, the Customer Service Quality Assurance Specialist is responsible for analyzing phone calls, creating and updating customer service scripts and other activities that directly support the goal of increasing call quality in the customer service department. The Customer Service Quality Assurance Specialist will work closely with customer service department supervisors to improve training, provide coaching and support and make recommendations to improve call quality. 100% Work from home / Telecommute, with flexible hours To be considered for a job at Achieve Test Prep you MUST Apply below now our company website -( careers.achievetestprep ) Requirements -2+ years of experience writing customer service scripts for a US-based company -2+ years of experience auditing customer service phone calls for agents outside of the US working with American customers -4+ years of experience handling customer phone calls -Location – Home-based outside USA – see list of countries Achieve Test Prep operates -Ability to work from home 8:00 – 4:00 pm Eastern M-F -Must be able to write and speak fluent English -Experience with Zingtree or similar script building software is a plus but not a requirement To be considered for this position you MUST apply for the job directly through the Achieve website (3rd party applications will not be accepted) AND answer all pre-screener questions. Failure to comply with both will result in immediate rejection. Benefits Why Work for Achieve Test Prep? We believe our employees empower our company and are the reason for our success. We are the nation’s largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey. Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam. Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities. Does Achieve sound like the place for you?-a style=”text-decoration: none” href=”careers.achievetestprep/”- Apply today To learn more about us visit our website-a style=”text-decoration: none” href=”achievetestprep/”- Achieve Test Prep

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