The Role: Who are we looking for
We are looking for Customer Service Representatives (Life Insurance) that will enable and deliver contracted services un accordance with business policies and procedures to DXC’s clients across a number of teams.
What will keep you busy
- Responsible for handling inbound calls from insurance policy holders and providers
- Manages the data entry of transactions and logging of cases in accordance with Service Level Agreements (SLAs)
- Accountable for monitoring and timely resolution of customer inquiries and requests
- Provides accurate, valid and complete information with the use of the right methods and tools
- Conducts thorough research and investigation of cases to meet client’s expectations
- Ensures adherence to policies and procedures
- Deliveries high quality, effective and efficient service
JOB QUALIFICATIONS
- College level or college graduate equivalent
- Applicants must possess a minimum of one-year experience to Life Insurance accounts
- Good written and spoken communication skills
- Computer proficiency – experience with MS office preferred
- With ability in problem solving, and skills on critical analysis
- Accuracy in data entry
- Understands internal processes and tools
- Demonstrates excellence and fluency in the English language
- Flexible working hours – ability to work in shifts and adapt to new demand
- Self-driven and keen to learn new skills
Your working environment – With access to area for working from home AND a strong and stable internet connection with a minimum 25Mbps