Job Description:

The Role: Who are we looking for​
We are looking for Customer Service Representatives (Life Insurance) that will enable and deliver contracted services un accordance with business policies and procedures to DXC’s clients across a number of teams.​

What will keep you busy​

  • Responsible for handling inbound calls from insurance policy holders and providers​
  • Manages the data entry of transactions and logging of cases in accordance with Service Level Agreements (SLAs)​
  • Accountable for monitoring and timely resolution of customer inquiries and requests​
  • Provides accurate, valid and complete information with the use of the right methods and tools​
  • Conducts thorough research and investigation of cases to meet client’s expectations​
  • Ensures adherence to policies and procedures​
  • Deliveries high quality, effective and efficient service​


  • College level or college graduate equivalent​
  • Applicants must possess a minimum of one-year experience to Life Insurance accounts​
  • Good written and spoken communication skills​
  • Computer proficiency – experience with MS office preferred​
  • With ability in problem solving, and skills on critical analysis​
  • Accuracy in data entry​
  • Understands internal processes and tools​
  • Demonstrates excellence and fluency in the English language​
  • Flexible working hours – ability to work in shifts and adapt to new demand​
  • Self-driven and keen to learn new skills​

Your working environment – With access to area for working from home AND a strong and stable internet connection with a minimum 25Mbps​

DXC Technology

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