JOB OVERVIEW Are you a people person who gets energized by helping other people? Clipboard Health is looking for an energetic Customer Support Specialist who is genuinely excited to help our amazing facilities and nurses. If you’re empathetic, flexible, patient, and passionately communicative, you’re an ideal candidate. You can put yourself in your customers shoes and are a great problem-solver. The Customer Support Specialist is a key member of our Customer Experience team who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Job Requirements Efficiently process incoming customer contacts through text, phone, and email Identify and assess customers needs to achieve satisfaction Strives for the one contact resolution goal and eliminates the need for follow-up Diffuse and settle customer issues using practical methods Provide accurate, valid and complete information by using the right methods/tools Handle customer concerns, provide appropriate solutions and alternatives within time constraints, follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents Foster confident relationships through open and engaging communication Observe communication procedures, guidelines and policies Go above and beyond to engage with customers What would set you apart! Effective problem solver Excellent interpersonal and written communication skills Courteous, compassionate, and empathetic Self-controlled and thrives under pressure Organized, attentive, and a quick learner Goal oriented and consistently exceeds expectations Computer and internet savvy Flexible, friendly and takes ownership To love this role, here’s the type of person you are: You’re passionate about results. You believe that performance speaks louder than words and you constantly find ways to outperform yourself. You want to keep growing. What you don’t know, you’ll jump right in and learn. You can teach yourself whatever you need to know and you always face challenges by finding your own solutions. Personal growth to you means growing in skill, knowledge, and emotional intelligence.• You live and breathe collaboration. You love working with and learning from different types of people. You appreciate different points of view and understand that everyone plays a part in achieving company goals. You work hard and stay humble. Were still only 1% done at Smashtech. You believe that no task is below you and you’re eager to roll up your sleeves and get to work! If you’re interested in this role, please take this test: https://www.ondemandassessment.com/link/index/JB-R1VP4GOK6?u=161245 SKILL SUMMARY