● At least 21 years old and above
● At least high school graduate with 2yrs call center / BPO experience
● Average to Exceptional communication skills in English and great call handling skills
● Savvy in computer & internet navigation
● Experienced using Excel Spreadsheet or Google Sheet
● Provide assistance to customers in a very pleasant and friendly manner
● Taking Inbound and doing outbound calls
● Answering all the customer service related tickets on Zendesk and Buyer Messages
● Administer and process all orders through telephone and email for customers as well as employees.
● Manage all customer queries and respond to same through all phone and emails.
● Managing and Fulfilling Orders and Replacements
● Responding to Negative Reviews
● Removing and Managing Negative Seller Feedback
● Maintain broad knowledge of Company products and Services
● Develop accurate logs for all customer account database and maintain records for all.
● Participate in business development program to support company’s professional growth as well as to provide quality services to customers.
● Perform various administrative functions such as filing and organizing.
● Checking Amazon listings for errors, escalating issues as is needed
● Responding to negative product reviews &amp; seller feedback on amazon
● Getting into the bottom of customers’ problems and offer timely and appropriate solutions
If you think you fit these amazing qualifications, please send your CVs
at: ***@amzallstars.ph and get PHP 40,000 – 45,000 Pay + Company Benefits!