Qualifications:

• Must have completed at least 2 years in College
• Must have at least 1 year experience as Customer Care Specialist or Customer Service Representative
• Must have knowledge in tools usage and navigation including but not limited to Zendesk, Zeacom, Livezilla
• Must have advance domain and web hosting technical knowledge and skills
• Must have excellent communication and customer service skills
• Must have strong reasoning, problem-solving and analytical skills
• Must be trustworthy and able to maintain information confidentiality
• Must be detail-oriented and able to manage multiple tasks effectively
• Must be proactive in providing suggestions to improve current processes