Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit . This position will cover second shift, 9PM to 6AM Manila Time, Monday – Friday. The Cyber Threat Analyst is a member of the Global Threat Operations (GTO) team within Trustwave Managed Security Services (MSS). In addition to possessing technical knowledge, a Threat Analyst interacts extensively with customers and partners using polite, professional etiquette. Cyber Threat Analysts perform the following duties: Use strong TCP/IP networking skills to perform network analysis and understand detected threats. Analyze and respond to security events from firewalls, IDS, IPS, SIEM, Web Application Firewall (WAF) and other security data sources within documented SLA. Respond within service level agreement (SLA) standards to customer tickets and threats requiring incident notification. Tune devices for blocking and reporting based on customer business need. Use effective written and verbal communication skills to interact with customers and internal resources in a polite, positive, and professional manner. Take responsibility for customer satisfaction and overall success of managed services. Respond to needs and questions of customers concerning their managed services, managed devices and detected threats. Adhere to policies, procedures, and security best practices. Resolve problems independently and understands the correct escalation procedures. Skills & Knowledge Requirements: Must have basic proficient skills/knowledge in some of the following: Information security best practices & network security architecture Current events in Cyber Security and associated patching and remediation efforts Unix / Linux operating systems TCP/IP networking Sourcefire/Snort based security products IP Tables/Packet filter firewalls Scanning technologies Log collection and analysis tools Desired experience: Information security, web server administration, or networking Excellent customer service skills Excellent analytical thinking and problem solving skills Strong oral and written communication skills Self-managed and team oriented Deadline and detail oriented Highly motivated Required: English: Demonstrated Fluency Japanese: business level Preferred: Certified in Security related Industry, Vendor or Professional Certification- GCIA, GCIH, Security+, OSCP, or CEH preferred. 2nd language is also desired: Spanish, Portuguese Education: We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment. Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. To All Agencies: Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.