Bell – Naga City, Camarines Sur – As a relative newcomer in the BPO industry captive site marketplace, Quantrics focuses on providing best-in-world service to the customers of Canada’s top communications company. We consider our people our most important asset. Our focus is not only on creating a great customer experience – it’s about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities. We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We make your advancement and overall wellbeing a priority because we value our employees above all else. Role Overview Your natural ability to fix things is an asset here at Quantrics! As the Facilities Technician, you will handle building and equipment maintenance based on a schedule or need, aid in testing building security systems, and manage general facility maintenance activities. You will also be responsible for performing routine building maintenance tasks in one or more fields (e.g. electrical, ventilation, air conditioning, plumbing, etc.) as well as other tasks, as assigned. The Day-to-Day: Monitor day-to-day facility checks Conduct routine inspection and miscellaneous assessments regarding preventive maintenance, malfunctions, and needed repairs Coordinate with contractors or building administration regarding work-related concerns within the Facility Coordinate with the Corporate Security Department regarding Building Security and site emergency response (Employee Safety) Perform minor electrical maintenance including, but not limited to, replacement or repair of fixtures using the appropriate hand, power, and specialty tools Perform minor plumbing maintenance including, but not limited to, replacement or repair of leaks in drains and faucets or unclogging of drains Perform minor painting and carpentry work such as, but not limited to, paint touch-ups, as well as fitting or adjusting locks and handles Reconfigure, install, position, and re-mount modular office equipment (e.g. furniture, wall panels, work surfaces, storage bins, lighting, file cabinets, etc.) to accommodate user needs and maximize office space using various hand, power, and specialty tools, as well as dollies and carts Order parts and maintain required documents Be the point-person for facility and security policies and procedures Perform other work-related duties, as assigned The Qualifications: Results-driven, autonomous, independent, and self-directed Excellent oral and written English communication skills Ability to use common tools Ability to work with minimal supervision Strong interpersonal skills and client relationship management College graduate or above required Basic understanding of electrical work, plumbing, and carpentry Two years of working experience in facility maintenance Flexibility to work autonomously in a start-up environment, where constant change abounds Ability to work in a fast-paced, stressful environment Strong multi-tasking, prioritization, and time management skills are essential Ability to work in a 24/7 rotating shift environment Ability to meet or exceed the company’s attendance and punctuality standards Must be able to work flexible hours Physical Requirements: Color vision Hearing Ability to push a minimum of 100 pounds (power cleaning appliances); ability to lift minimum 50 pounds (trash and supplies) Ability to climb ladders and step ladders Bending at the waist, sitting, kneeling, laying horizontally, climbing, walking, etc., as required by the task Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential. We cannot wait to meet you…. – Permanent – Full-time

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