Job Description As a result of our growing Finance in the APAC region, we’re now seeking a Finance Operations Analyst to join the experienced Manila team. You’ll be responsible for helping to manage the invoicing and provisioning processes as we face accelerated growth and increasing demand for Zendesk products. In such an ever-changing environment such as ours, it’s essential that you will be organized, detailed, have the ability to work independently, and be a quick learner. This is a great opportunity to join an exciting, high-growth company at the ground level. Responsibilities: The job responsibilities for this role will encompass the entire Quote-to-Cash process at Zendesk: Work closely with customer and stakeholder teams to identify customers’ requirements and provide solutions Engage with customers and Sales team on account changes, billing matters and subscriptions Reviews and processes high volume tickets inquiries with support for all Sales, Billing, Advocacy and AR team and Provisioning related issues from internal and external customers. Reviews customer contracts and ensure the billing system reflects correct information for each customer according to contract terms. Partner with Support Advocacy team to respond and provide solutions to customer’s request Partner with Sales and Support teams to ensure all customer accounts are properly provisioned Establishes and maintains effective and cooperative working relationships with Sales and Support Triages tickets to correct and accurate buckets of FinOps squads. Processes the Rev Ops tickets with priorities in less complex topics on a daily basis based on existing policies and procedures. Escalates tickets to Squad 3 for Out-of Scope tickets. Manages the Individual Productivity on a daily basis ensuring that tickets are processed at agreed SLA’s. Conducts Quality Assurance or Operational Audit Work of assigned tickets Participates & supports the continuous improvement initiatives by providing idea/pain points/recommendations during data gathering. Requirements: 1 year of experience in Financial Accountant or Billings/Operations Analyst Effective oral and communication skills in English Experience in back office operations process and procedures Energetic and dedicated and amenable to work at different working shifts. Ability to work independently and meticulously Ability to cope with changes in policies, rules and procedures Articulate and good writing skills BS/BA in Accounting, Finance or Business Experience with Zuora/Salesforce and/or US MNC would be great. Experience in a SAAS subscription billing a plus Experience in ticket instance a plus Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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