Requirements Candidate must possess at least a High School Diploma, TESDA / Technical / Vocational Certificate, Bachelor’s/College Degree, Senior High School Diploma on any course. Preferably Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent. Required skill(s): CUSTOMER SERVICE, GOOD COMMUNICATION SKILL. Required language(s): ENGLISH, ENG. Responsibilities We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity. We are Genpact. Transformation happens here. Come, be a part of our exciting journey! JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS: Competitive Compensation package with monthly performance incentives Meal and other allowance HMO and dental coverage from Day 1 of employment Continuous education assistance and skills enhancement through training & personal development programs Exciting and encouraging work environment! Successful candidates will provide customer service assistance for multinational clients specializing in banking and financial services. This organization is considered one of the largest corporations in the United States. A Global Bank Servicing US Credit Card Label. REQUIREMENTS: At least 18 years of age At least High School Graduate Call center experience of 6-months to 12-months supporting credit card collections will be an ADVANTAGE but not required Must possess excellent PC and key-boarding skills Willing to work with different shifts including night, weekend schedules and overtime Ability to work in a fast-paced and high volume service center, self-managing call efficiencies Detail-oriented Excellent English oral and written communications skills Ability to promptly resolve client inquires and escalate as needed Ability to attentively service customer needs and concerns while being empathetic and maximizing opportunity to build rapport with the customer Can demonstrate strong active listening skills & probing; able to display solution-focused approach & “can-do-attitude” Willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries Strong problem solving and decision-making skills Able to service customers on a variety of topics, which can include, but not limited to, providing account transaction details, placing investigations or on-line navigation assistance Ability to be organized and detail oriented with the capability to multi-task Amenable to work in Northgate Cyberzone, Alabang, Muntinlupa City DOCUMENTS REQUIRED upon passing FINAL INTERVIEW: SSS employment history (SSS static Report) COE (from previous/most recent employer) or accomplished Exit Clearance Form in the absence of COE College or high school diploma Transcript of Records (TOR) We also have a FREE CALL CENTER TRAINING* with ALLOWANCE* and INCENTIVES*! Click APPLY NOW and expect a CALL within 24-48 hours from our recruitment team. WE ENCOURAGE WALK-IN APPLICATIONS! Visit our Recruitment hub with: A copy of your resume Valid ID/s, SSS number (if available); and of course! your friends and colleagues who are seeking for not just a job but CAREER, GROWTH and DEVELOPMENT! Look for COLT as your CONTACT PERSON. *Terms and Conditions Apply. Additional Info Location: Muntinlupa City, NCR. Full Time position(s) are available. Number of vacancies: 25. Social Media Footer WALK-IN NOW at G/F of IHub1 Building Northgate Cyberzone, Alabang, Muntinlupa City from Mondays to Fridays 10AM-5PM and be Processed WITHIN THE DAY! Please bring at least one (1) Valid/Government-Issued ID and an Updated Resume. APPLY NOW! About Us Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company. Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US$491.90 million to 87,000+ employees and annual revenues of US$3.00 billion as of December 31, 2018.