DESCRIZIONE GAR (Global Accts Rec) is looking for a proactive, customer and people centric Finance Team Manager to support the Collections process. The ideal candidate will be responsible for overseeing the collection efforts, ensuring that accounts are handled appropriately and communicate with clients as required to increase the percentage of on-time payments. This person is result-oriented, multitasker with strong communication skills. Foster team unity as you build relationships while working closely with your team and fellow managers to continually reach department goals. Summary of Responsibilities · Be an expert in the collection processes. · Support creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts · Handle communication with clients on complex scenarios to ensure good customer experience · Collect, track and present metrics, and drive process improvements · Troubleshoot and triage any technical issues during collections and report as needed for long term sustainability of the process · Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process. · Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes · Willing to create and implement standard operating procedures, quality guidelines and process workflows. Management Responsibilities · Leading and developing a team of collection analysts, including hiring, training, and employee development · Managing group workload , establishing priorities and performing regular audits to ensure existing policies and procedures are followed · Managing annual performance targets, creating and monitoring appropriate performance metrics · Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders · Implement team goals or objectives Supervise, train or guide team members Mediate any interpersonal issues Inspire and motivate team members Provide effective feedback Working Conditions: · Normal Office Environment. · Report daily to the Pasay office. · This role will primarily be on night shift but maybe requested to work on shifting schedules. · Work during Holidays as may be required by the Company. · May be asked to render overtime on critical and peak times as may be required by the Business. · This role is not open for relocation ( internal/ external). QUALIFICHE DI BASE · · Degree in Finance/Accounting/Business Studies or other related areas · In depth knowledge of Order to Cash Process · 5+ years of experience in Accounts Receivables/ Collections function with at least 1 year of people management and collections experience · Demonstrate ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues · Excellent negotiation, interpersonal, verbal and written communication skills · Good Communications skills – Written & Verbal · Proficient in Microsoft Excel and Word. · Can work under pressure and with deadlines.. · Has the ability to prioritize, multi-task and work with minimal supervision. · Strong Customer focus. · A work ethic based on a strong desire to exceed expectations. · Strong interpersonal skills – including written and oral communication skills. QUALIFICHE PREFERENZIALI · Masters Degree in Finance/Accounting as Major Subject. · Ability to work as a team player in a fast paced dynamic environment. · Solid organizational and project management skills. · Experience in managing a team of multicultural diverse individuals. · Strong desire to exceed expectations. · Ability to successfully manage multiple competing priorities simultaneously. · Extensive exposure in coaching and performance management.