Location : Salary : Competitive Type : Permanent Main Industry : Job ID : 102066780 Employer : Shell Posted On : 21 June 2020 21/07/2020 The Role – Manage end-to-end Customer complaints, feedback and compliments – Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes -Drives proactive communications, value-adding interactions and effective issue resolution, providing best-in-market Customer experience through phone interaction, emails, ticketing, and where applicable — live chat and social media engagements -Bachelor degree preferred (Business related major) or equivalent experience -With at least 3 years of experience -Proficiency in English and French language -Previous experience in Customer service -Experience in Microsoft Office -Able to problem-solve independently, dealing with a range of uncommon queries Start Something Remarkable Shell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement. We enable Shell to operate in a global-competitive and ever-changing business environment. A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry. We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds. If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business. Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.