PERMANENT WORK FROM HOME OPPORTUNITY
We are looking for full-time customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.
Your role is to support and understand our users' demands. You have to assist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs. You also have to answer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and more.
Before you will be released to production, you will be under training for 1 to 1 1/2 months and the training schedule will be from 3 pm to 11 pm, Manila Time or GMT+8. Mondays to Fridays.
- Customer support experience in a fast-paced environment
- Great English communication skills, both written and oral
- Should love making customers happy!
- Should be able to assess each customer’s issues
- Knows how to deal with difficult customers/clients
- Has good analytical and problem-solving skills
- Has good accurate records keeping
- Must be a good team player
- Can stay calm under pressure
- Can work with minimal supervision
- Ability to prioritize and multitask
- Knowledge of Domains, SEO, and Analytics is a plus!
- Must be able to work remotely and full-time (at least 40 hours per week)