Pasig City

PHP 85,000

English, Filipino, German

Multilingual Filipino

BENEFITS:

  • HMO
  • Sick leaves
  • Vacation leaves
  • Temporary Work from home setup
  • All the technical equipment will be provided by the company
  • Government-Mandated Benefits

JOB DETAILS:
Company Profile
This company is a provider of Mobile Mobility and Customer services with coverage in over 190 countries.

Responsibilities:

  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Escalating and liaising with our second line of support for more complicated cases.
  • Working closely with Service Account Managers to help develop, grow and retain customer accounts.

Requirements:

  • Open for Filipino with atleast B2 level of fluency in German language
  • Must be fluent in German and English.
  • Experience in Helpdesk, Customer Support, or Call Centre roles:
  • Good working knowledge of MS Office, ticketing systems, and customer service procedures.
  • A professional telephone manner and call management skills.
  • Escalating and liaising with our second line of support for more complicated cases.

Recruitment Process:
Phone Interview
Psychometric Test
Final interview

HOW TO APPLY:

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Send your resume to: jk.bilingualopportunities@gmail.com

Mobile: (+ 63) 917 638 1992
Sun/Smart: (+ 63) 9426682269
Skype: jkrecruit
Look for: Ms. Lia

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