Pasig City
PHP 85,000
English, Filipino, German
Multilingual Filipino
BENEFITS:
- HMO
- Sick leaves
- Vacation leaves
- Temporary Work from home setup
- All the technical equipment will be provided by the company
- Government-Mandated Benefits
JOB DETAILS:
Company Profile
This company is a provider of Mobile Mobility and Customer services with coverage in over 190 countries.
Responsibilities:
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Escalating and liaising with our second line of support for more complicated cases.
- Working closely with Service Account Managers to help develop, grow and retain customer accounts.
Requirements:
- Open for Filipino with atleast B2 level of fluency in German language
- Must be fluent in German and English.
- Experience in Helpdesk, Customer Support, or Call Centre roles:
- Good working knowledge of MS Office, ticketing systems, and customer service procedures.
- A professional telephone manner and call management skills.
- Escalating and liaising with our second line of support for more complicated cases.
Recruitment Process:
Phone Interview
Psychometric Test
Final interview
HOW TO APPLY:
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