Plans, schedules, supervises and controls work operations within the Billing & Collection Team. Conducts Daily Review Meetings (DRM) to ensure adherence to standards in terms of turnaround time and procedures. Conducts meetings within the department to disseminate or implement new or revised operational procedures, Company rules and regulations as relayed by Management. Approves cases within the approved limits of authorities. Participates in analysis and recommendations of cases referred to the Executive in charge for decision on requests for reconsideration, doubtful or exception cases. Reviews, edits, approves and/or signs letters, memos and documents and other correspondence to the policy owner, agent or other concerned parties pertaining to billing and collection servicing. Resolve customer complaints, offer viable courses or action and/or recommend handling of exceptional cases for management approval. Provides process owner expertise to various initiatives of the Company through attendance to requested meetings, email and phone consultations and the like. Plans and recommends administrative and operational changes to further improve processing and servicing and to maximize manpower utilization. Evaluates job performance of employees for probationary and/or regular appointments and for performance management purposes. Performs other responsibilities and duties periodically assigned by superior in order to meet operational and/or other requirements REQUIREMENTS Education – College graduate preferably specialization in Management or Accounting. Experience – With insurance background and technical knowledge on actual analysis of cases. Working knowledge on the various systems of the Company, basic understanding of product features, and should be able to apply this knowledge in suspense management. Certifications/licenses – Preferably taken basic LOMA courses (1 and 2)

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