JOB OVERVIEW We’re looking for a Customer Support Specialist who is ready to grow and challenge themselves. This job is not for everyone. We don’t like wasting time – your time included – so before you apply, answer these 3 questions first. Do you like learning new things? Are you the type of person who thinks hard to come up with solutions? Are you bold enough to make decisions and make mistakes? If your answers to these questions are a resounding YES, then keep reading. You may just be one of us. If for any question, you answered NO, then this isn’t the job for you. So now that you’ve gotten some insight on the type of people you’d be working with, here’s what your job will look like: Answer Email Customer Support for various clients (SaaS / e-commerce) Create FAQs Create Internal Customer Support Manuals Troubleshoot Issues Create Video Tutorials Create SOPs From time to time, you’ll also be doing some Administrative VA tasks. You’ll be working at most 8 hours. But this is not your regular 9 to 5 job. We’re more output-based. If you finished your tasks early on, say you’ve only been working for 4 hours but you’re done with your tasks – then we’re all good, you’re done for the day. But of course, we expect that what you put out is high-quality work. This is a remote position so naturally: You need a computer and a reliable internet connection to do your work So who are we exactly? We are a team of dreamers, go-getters, and doers. We help startup entrepreneurs gain their precious time back and create the difference they want to create. You get the chance to work with an awesome duo of Co-Founders. Both with diverse skills and resources that you’ll have access to. And the best part of it, both love to teach and share their knowledge and experience. We like to have a good time . And if you’re down here reading this, you’re most probably Independent and want to be a part of something bigger and greater You’re tired of work not being fun. You have great communication and people skills. You thrive on a team environment You always find ways to make things better You’re an initiator. You look at feedback as an opportunity to learn. Can figure things out on your own If we just described you then, you could be really the one we’ve been looking for. So we want to hear from you. Answer this form: https://forms.gle/i4S9m8pwruG8bWNu9 Standby, Leave the rest to us 🙂 SKILL SUMMARY Customer Service & Admin Support Email Support Social Media Moderation Office & Admin (Virtual Assistant) Admin Assistant