BGC, Taguig City

Highly Negotiable

English, Japanese

Multilingual Filipino


  • Mandated Government Benefits

– Philhealth
– Pag-Ibig

  • HMO /Health Card
  • Leave Credits (SL, VL)
  • Other Allowances

Company Profile:
A BPO Company providing innovative and customer-centric information technology services and solutions across various industries.


  • Open for JLPT N1-N2 Level
  • Preferably fluent in English
  • Experience in QA is a big Advantage
  • Working in a BPO company will be a Plus
  • Open to work in Taguig


  • Leads and manages the CSR Japanese team in the optimal execution of call center operations activities such as taking live calls, addressing customer issues/complaints.
  • Respond to calls to answer members, client queries.
  • Handles supervisor calls from CSR’s to resolve escalated customer concerns.

Real-time call monitoring to ensure that each team member meets/exceeds their Quality Assurance (QA) goals and metrics on a daily, weekly, and monthly basis.

  • Monitors each team member’s performance throughout the shift, providing assistance, coaching and mentoring as necessary.
  • Provides positive and constructive feedback to each team member.
  • Responsible for calls from Japanese to English translation required by the client.

Recruitment Process:
Paper Screening
HR Interview
Final Interview

You may send your resume to or
You may also contact us to the following:
Mobile: 09176381894
Skype: live:jknetworkjobs
Please look for Ms. Venus

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