BGC, Taguig City
- Mandated Government Benefits
- HMO /Health Card
- Leave Credits (SL, VL)
- Other Allowances
A BPO Company providing innovative and customer-centric information technology services and solutions across various industries.
- Open for JLPT N1-N2 Level
- Preferably fluent in English
- Experience in QA is a big Advantage
- Working in a BPO company will be a Plus
- Open to work in Taguig
- Leads and manages the CSR Japanese team in the optimal execution of call center operations activities such as taking live calls, addressing customer issues/complaints.
- Respond to calls to answer members, client queries.
- Handles supervisor calls from CSR’s to resolve escalated customer concerns.
Real-time call monitoring to ensure that each team member meets/exceeds their Quality Assurance (QA) goals and metrics on a daily, weekly, and monthly basis.
- Monitors each team member’s performance throughout the shift, providing assistance, coaching and mentoring as necessary.
- Provides positive and constructive feedback to each team member.
- Responsible for calls from Japanese to English translation required by the client.
You may send your resume to firstname.lastname@example.org or email@example.com
You may also contact us to the following:
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