Cebu/BGC, Taguig

P100,000-P150,000

English, Filipino, Japanese

Multilingual Filipino

BENEFITS:

  • Medical Benefits
  • Clothing allowance
  • Food allowance
  • Performance Bonus
  • Leaves convertible to cash
  • Life Insurance coverage
  • Open for phone interview
  • Free relocation assistance

JOB DETAILS:
Company Profile:
One of the top and largest IT Companies from Japan that Offers a wide range of software products and services.

Requirements:

  • Filipino fluent in both Japanese and English
  • Graduates or Undergraduates with good background
  • Preferably with work experience in BPO
  • At least 3 years managerial/Leadership experience
  • JLPT N1 Passer
  • A leader and a team player at the same time
  • Has strong delivery and people management skills
  • Able to cope and thrive in a fast-paced and diverse environment
  • With good communication, negotiation and facilitation skills.

Responsibilities:

  • Maintain good customer relationships and satisfaction.
  • Report issues and provide corresponding actions or solutions
  • Work with Operations Managers to meet the goals and achievement of the company
  • Explain and operate capacity and target together with the customer ensuring compliance to agreed goals
  • Provide management reports on operations, escalating issues as required and proposing process improvements
  • Participate in standardization programs in the organization
  • Ensure that all customer concerns are understood and provide resolution
  • Ensure proper coverage is maintained by support teams to customer deliverables
  • Characterize and control technical support policies and procedures.

Recruitment Process:
HR interview
Exam – Nihongo Language Assessment
Manager’s Final Interview
HR Head’s Final Interview
Job offer

For interested applicants you may send your resume to japanesejobs@jp-network-e.com

Contact us through:

Mobile numbers:
Globe: 09176381854
Sun : 0932-461-0812
Landline: (02) 8245 2829
LINE: https://lin.ee/m7rpOCY
Skype: live:jknetworkjobs
Viber: + 639369734028
LINE ID: j-k_jpteam
https://lin.ee/m7rpOCY
Kindly look for: Arcy
https://jknetwork-jobs.com/

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