• Responsible for prospecting, cold calling, emailing, using various tools to identify new prospects
  • Responsible for qualifying potential prospects as worth or follow up or not
  • Responsible for identifying sales opportunities via a variety of cold prospecting techniques
  • Display professional communication via phone, text, and email
  • Call new leads derived from lists or other sources
  • Phone management (inbound and outbound)
  • Scrubbing and validating prospect information in the database
  • Researching and target prospects using a variety of sales tools
  • Generating leads thru cold calling to obtain key information from targeted prospects to meet the qualified lead criteria
  • Tracking prospects – identify decision makers, timelines, and specific qualifications and enter data accurately and consistently into the CRM or database
  • Making follow up calls for their existing and potential clients



  • A minimum of 2-3 years in a BPO setting or equivalent as a Sales Representative, Sales Associate, Lead Generation, Appointment Setter, or Telemarketer
  • Previous experience with B2B or B2C sales is required with SQL background
  • Basic knowledge of business development or outbound sales
  • Candidates must be amenable to work onsite and work during US timings


  • Excellent English language skills (written and speaking)
  • Good time management and task management skills
  • Possess lead generation techniques and closing techniques
  • Possess telemarketing skills or had previous telemarketing experience
  • Excellent verbal and written English communication skills
  • Knowledgeable with MS Office applications and CRM platform
  • Knowledgeable in using internet and Excel spreadsheet with intermediate to advanced excel skills
  • Highly organized and strong attention to details
  • A positive, persistent, and professional can-do attitude
  • Professional and able to connect/make a great impression on the first call
  • Handle rejection well; move on to the next call quickly
  • Sound business judgment, integrity, and commitment to excellence
  • Fast learner who can adapt to change (must know how to figure things out)
  • Competitive dialer who also has a team attitude
  • Noticeable organizational and prioritization skills
  • Ability to work independently and meticulously
  • Able to demonstrate initiative
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