WE ARE URGENTLY IN NEED OF:
LEVEL 3- TECHNICAL SUPPORT REPRESENTATIVE
Ideal Candidate MUST have the following;
– 3+ years of experience with Asterisk, Freepbx, FreeSwitch
– 3+ years of experience with Networking
– knowledgeable in Linux/Unix OS
– knowledge of IP phones & provisioning such as Grandstream, Polycom, Yealink
– Experience with AWS and GCP platform is preferred for managing VPS
– technical knowledge about networking, VoIP, how it works, capabilities, limitations, call quality testing
– outside box thinking and ability to resolve problems in a timely manner
– must be organized and ability to document how-to and common troubleshooting steps
RESPONSIBILITIES:
** EXTREMELY well organized
** must be a self-starter, outside the box thinker
** be able to work under pressure, keep organized and look for solutions
** seek out solutions when they hit a roadblock instead of dropping the task and forgetting it
** answer support/general calls from end users and resolve their issue
** provision new phone systems, phones, port numbers
** manage remote installation of internet & voip service with on-site techs
WITH COMPETITIVE SALARY PACKAGE ACCORDING TO EXPERIENCE PLUS $6000.00 ANNUAL BONUS BASED ON PERFORMANCE
NIGHT SHIFT DIFFERENTIAL
HMO
OPEN FOR WORK FROM HOME
Send your resume and expect a call within the day.
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