Penha Duty Free – Philippines – This position requires relocation to Guyana, South America. The Retail Manager is responsible for setting up and developing Penha branded stores in Guyana. The Retail Manager is also responsible for effectively managing the operational, logistical and people management aspects of all stores to achieve sales targets. Setup Operation Manage planning and build out process for all new stores Manage project and effectively influence, negotiate, and communicate with project partners including landlords, real estate managers, construction managers, architects etc. Provides timelines and manages deadlines with cross-functional departments to ensure timely store opening Review/evaluate construction plans, specifications, estimates, budget, and schedule Track and obtain required approvals, internal/external Establish effective relationships along with an understanding of permit processes and schedules Manage all trades to ensure timelines are being met, work is accurate, complete and in compliance with the plans and brand quality standards Lead weekly coordination meetings to keep all parties aligned on scope and schedule Hire staff according to staff plan (Store Manager(s), sales staff, logistics staff) Drive Sales Achieve store sales targets and implement strategies to improve sales and high customer engagement Focus on building customer database and loyal clients Ensure staff sell effectively through coaching and training Ensure product knowledge training by brand/category Reports on actual vs target sales. Review, analyse and utilize reports; implement action plans focusing on deficient areas Work closely with Category Managers and Marketing to make store layout decisions that will increase sales Be aware of market trends in the travel/ local retail industry, understand forthcoming customer initiatives and monitor what local competitors are doing Development and execution of sales strategies working with Marketing team Execution of promotional programs working together with Category Managers and partners/suppliers/vendors to maximise sales, and maximize vendor contribution, and product training for staff Responsible for Retail Sales Staff / People Management Ensure supervisors/ managers take good care to solve customer complains/issues Ensure standards for quality, customer service is met by all staff Ensure store looks great, interior and exterior maintained to Penha and Airport standards Get involved in team/ people management as needed to ensure that staff are motivated, engaged, performing and working as one team Provide effective and constructive performance feedback to staff through performance reviews Provide regular communication updates to staff Encourage a culture of coaching, professional development and self-improvement Ensure performance issues are addressed on a timely basis and take corrective action when/ as necessary Setup regular store team meetings and ensure staff are updated on store targets, business performance, any new initiatives and other pertinent issues Key Requirements: Must have at least 5+ years in travel retail/ duty free/ luxury retail management role University degree is preferable Sound financial awareness and ability to optimise business performance Proven experience leading, motivating, training and inspiring large teams (15+ employees) Excellent verbal communication skills in English Able to work under pressure, flexible and willing to work nights, holidays and weekends Excellent communication and interpersonal skills, with the ability to mentor staff to drive sales and ensure best-in-class execution across your area Sound leadership skills, and a strong personal sense of responsibility Excellent skill to develop relationships, especially with internal teams Organized and structured Penha was founded in 1865 and is still owned by the same family that started this venture over 150 years ago. The company is based on proven values as authenticity and genuineness, carried on by the Penha family. The Penha flagship department store beautifully symbolizes years of experience with a keen focus on trends and developments in the beauty market. The building in Curacao was built in 1708 and still majestically fits its surroundings to this day and age. It is the most photographed building on the “Handelskade” of Curacao and was included in the Unesco World Heritage List of buildings belonging to the historical heritage of Curacao…. – Permanent – Full-time

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