BGC, Taguig City
Negotiable
Mandarin
Multilingual Filipino
BENEFITS:
- HMO (for self on day one)
- Leave Credits
- Government Mandated Benefits
- 13th Month Pay
- Shuttle Service (COVID Assistance)
- Free Processing of Working Visa
- 医药卡 (for self on day one)
- 病假 and 休假 (12 unused SL converted to cash divided into every quarter with 3 unused SL per quarter)
- 政府授权福利
- 13月工资
- 班车服务 (COVID Assistance)
- 免费处理工作签证
JOB DETAILS:
公司简介 (Company Profile): This Company is an IT/BPO Company that focuses on providing IT Service Management solution to its clients nationwide
Requirements:
- Bachelor’s degree in Computer Science, Engineering or equivalent or demonstrated skill and/or related industry experience
- Can speak, read and write mandarin
- 3+ years of experience in data networking, routing & switching, network security.
- Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
- Experience in VLANS, Tagging – IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
- Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
- Experience on routing protocols – RIP V1/V2, OSPF, and BGP
- Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x
- Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX will be an advantage.
- Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
- CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.
- Knowledge of Server Load Balancing (SLB) and DHCP, VRRP and IGMP.
资格:
- 学士学位持有人优先
- 精通普通话与英语（会话，阅读和书写）
- 拥有相关领域的经验
- 开放于本地和非本地人
责任 (Responsibilities):
- Handles first level calls/cases from SL3/SL4 customers
- Case ownership, documentation and management
- Customer Management, Setting right expectation, Situation handling
- Driving case progression as per the SLA
- Utilizing tools and systems
- Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates
- Backlog Management and meet the expectation set with customers
Work on pending cases (backlogs) and drive towards closure
- Periodic follow up as per SLA defined by the client
- Process, Queue Adherence and SLA awareness
- Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
- Knowledge Base Article Creation when there is an opportunity for it
- To contribute knowledge base and the knowledge sharing forum
- Improving customer experience and Building relationship
- Completing ACE and PCNSE certification within 90days of go-live
Recruitment Process:
- Paper Screening
- Initial Interview
- HR Interview
- Language Assessment
- Hiring Manager’s Interview
- Job Offer
招聘过程:
- 简历筛选
- 初次面试
- 人事部面试
- 语言评估
- 招聘经理面试
- 成功聘请
立即申请!
至于有兴趣的申请者，您可以将您的简历发送到 mandarinjobs@jp-network-e.com | mandarincareers@gmail.com
如您有更多的询问，您可以通过以下的方式联络我们：
电子邮箱： mandarincareers@gmail.com | mandarinjobs@jp-network-e.com
联络电话： 09178139678 | 245 2829
Skype: live:mandarinjobs
Whatsapp: +63 936 973 4186
WeChat: Jknetworkofficial
Facebook: https://www.facebook.com/ranamae.diaziii/
Facebook Page: https://www.facebook.com/jknetworkmandarinjobs
Company Website: https://jknetwork-jobs.com/
请寻找：Ms. Alena
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