BGC, Taguig City



Multilingual Filipino


  • HMO (for self on day one)
  • Leave Credits
  • Government Mandated Benefits
  • 13th Month Pay
  • Shuttle Service (COVID Assistance)
  • Free Processing of Working Visa
  • 医药卡 (for self on day one)
  • 病假 and 休假 (12 unused SL converted to cash divided into every quarter with 3 unused SL per quarter)
  • 政府授权福利
  • 13月工资
  • 班车服务 (COVID Assistance)
  • 免费处理工作签证

公司简介 (Company Profile): This Company is an IT/BPO Company that focuses on providing IT Service Management solution to its clients nationwide


  • Bachelor’s degree in Computer Science, Engineering or equivalent or demonstrated skill and/or related industry experience
  • Can speak, read and write mandarin
  • 3+ years of experience in data networking, routing & switching, network security.
  • Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
  • Experience in VLANS, Tagging – IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
  • Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
  • Experience on routing protocols – RIP V1/V2, OSPF, and BGP
  • Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x
  • Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX will be an advantage.
  • Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
  • CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.
  • Knowledge of Server Load Balancing (SLB) and DHCP, VRRP and IGMP.


  • 学士学位持有人优先
  • 精通普通话与英语(会话,阅读和书写)
  • 拥有相关领域的经验
  • 开放于本地和非本地人

责任 (Responsibilities):

  • Handles first level calls/cases from SL3/SL4 customers
  • Case ownership, documentation and management
  • Customer Management, Setting right expectation, Situation handling
  • Driving case progression as per the SLA
  • Utilizing tools and systems
  • Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates
  • Backlog Management and meet the expectation set with customers

Work on pending cases (backlogs) and drive towards closure

  • Periodic follow up as per SLA defined by the client
  • Process, Queue Adherence and SLA awareness
  • Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
  • Knowledge Base Article Creation when there is an opportunity for it
  • To contribute knowledge base and the knowledge sharing forum
  • Improving customer experience and Building relationship
  • Completing ACE and PCNSE certification within 90days of go-live

Recruitment Process:

  • Paper Screening
  • Initial Interview
  • HR Interview
  • Language Assessment
  • Hiring Manager’s Interview
  • Job Offer


  • 简历筛选
  • 初次面试
  • 人事部面试
  • 语言评估
  • 招聘经理面试
  • 成功聘请


至于有兴趣的申请者,您可以将您的简历发送到 |

电子邮箱: |
联络电话: 09178139678 | 245 2829
Skype: live:mandarinjobs
Whatsapp: +63 936 973 4186
WeChat: Jknetworkofficial
Facebook Page:
Company Website:
请寻找:Ms. Alena

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