Makati City P 90,000- P 110,000 NET English, Mandarin JOB DETAILS: Position: Mandarin CSR Trainer Type of job: Back Office Location: Makati City Schedule: Shifting (Monday to Friday 8 working hours + 1 hour break; with 2 Rest Day; either weekends or weekdays) Industry: Sports Betting Company Salary: P 90,000- P 110,000 NET Benefits: Company will discuss REQUIREMENTS: Proficient in Mandarin and English language Open for Native Speakers Experience in conducting training or at least 2 years of experience in customer services Ability to effectively communicate and motivate Effective presentations and communication skills Effective time management and organizational skills and ability to balance multiple priorities Collaborative work style; willing to train and to be trained by others A good understanding of the Customer Service Department processes and procedures. DUTIES: Help to deliver effective product and soft skills training for new hire and tenured employees. Assist in scheduled training sessions. Help to create and design training manuals and modules Ensure consistency for all training materials and keeping them up to date. Monitor and report on trainee’s progress, including evaluation of training output Provide performance feedback to Customer Service Operations managers/team leads regarding trainee’s progress. Collaborate with Customer Service Operations managers/team leads on further training assessment as required.

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