in Makati City Company Profile: The company, a subsidiary of teleservices provider West Corporation, provides emergency call operations support services to incumbent and competitive local-exchange carriers and wireless phone companies in North America This Corporation is a global provider of communication and network infrastructure services. For 30 years, the Corporation has provided reliable, high-quality, voice and data services. Intrado has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America Position: Mandarin Senior Webcasting Analyst (Webcast Product Manager) Type of job: Customer Service Location: Makati Schedule: Dayshift but must amenable to work in Shifting Schedule (Weekends Off) Industry: IT Company Account: Digital Media Salary: Up to P105,000 (P38,133-P66,773 BP | P35,000 LP | P3,500 Non-Taxable Allowance) Benefits: 3 months regularization, Retirement Plan, HMO with 1 free dependent REQUIREMENTS Bachelor’s Degree/Certificate in Information Technology, Multimedia/Communication Arts, or a similar discipline Open for Native with Permanent Visa At least one (1) full year of experience in a similar role, or any client relationship management role Willing to work within any US time zone Technology savvy, good working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.) Strong Chinese language verbal and written communication skills must be fluent in Mandarin and knowledge of Cantonese would also be advantageous RESPONSIBILITIES Liaises directly via phone and e-mail with corporate clients in account portfolio Gathers event information from clients and schedule webcasts in the system following best practice Conducts product/service demonstrations to new/existing clients, as needed Delivers as scheduled audio webcasts, as described in processes, ensuring that such events go smoothly Manages clients effectively by addressing concerns accurately, completely, and in a timely manner Escalates client issues to management for appropriate resolution Gathers and summarize event data for report RECRUITMENT PROCESS Interview with the Team Local Member Interview with the Hiring Manager Interview with the Chinese Speaking Specialist We know that resume is a must to apply for a job. If you don’t have one or yours is already obsolete. HireMe.ph gives you free editable resume templates .