Taguig City P 90,000 Mandarin BENEFITS: 20% night Differential Hazard Pay 13th month and 14th month pay Annual Appraisal Medical Reimbursement and Eye Care JOB DETAILS: Company Profile This is a World’s BPO Company in Asia/Pacific. In addition to providing BPO services such as contact center and back-office operations for the Philippines market, and operation services for smartphone websites and applications. Requirement: 2 years IT Service Desk experience Good technical troubleshooting skills Understanding of ITIL, SOX and similar industry IT standards Able to travel to other TCIS facilities The individuals will work a regular week 40hrs – Overtime when needed Experience of using tickets logging systems Responsibilities: To provide 1st line technical support; answering support queries via phone and email Identify any service related issues and escalate to the Team Leader Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by Company and Company’s customers Respond to inquiries from clients and help them resolve their hardware or software problems To take ownership of user problems and be proactive when dealing with user issues To log all calls in the ticket logging system To provide assistance with ad hoc task from Team Leader or SDM that will help fulfil service delivery For interested applicants you may send your resume to jkhrcareers@gmail.com Contact Us: *Contact us: 09173163761 | 245 2829 *Contact Person: Ms. Amber *Skype: live:mandarinjobs *WeChat: Jknetworkofficial Visit our website for more Mandarin openings! Click this link below: https://jknetwork-jobs.com/ Apply now! We provide free bilingual career consultation Refer your friends and receive bonuses! Other Available Job Openings: Position 1: Mandarin Chat Support Specialist Industry: IT/BPO Company Schedule: Mid shift Location: Taguig Salary: P 80,000 – P 90,000 Position 2: Mandarin CSR Industry: BPO Company Schedule: Shifting Location: Taguig Salary: P 75,000 – P 80,000 Position 3: Mandarin Service Desk Industry: BPO Company Schedule: Shifting Location: Taguig Salary: P 90,000