Roles and Responsibilities:-

· Analysis – Strong Analytical skills

· Should be able to handle & achieve the departmental requirements

· Maintaining secrecy of data

· Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis

· Should be open to change, Multi-tasking skills

Key Deliverables (KRA/Measure):

· Accurate and Timely reporting

· Client Management – Internal and External

· Ability to work on data and generate various types dashboards, reports/ad-hoc reports

· Meeting client requirements within TAT and with accuracy

· Ability to handle high level data analysis and data


Applicant’s Specifications:

· Good knowledge of MS Excel & other MS Office Applications

· Ability to think strategically and work in terms of business opportunity and growth

· Candidate should be ready to work in a 24/7 environment

· Ability to handle pressure and a natural go getter


· Should have minimum exposure in Call Center environment for 2 years

· With at least 1 year experience in Reporting/MIS

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