Primary Responsibilities: Provide a sequence of service for all test takers once they have entered their exam through the exam submission and logging out process. Responsible for the service levels and monitoring of all test takers as they complete their exams online. Maintain the integrity of the exam process as committed to with all institution partners. Partners with all operation support teams to further assist test takers and institutions in the event of technical challenges or any other issue that prevents the ability to complete a scheduled exam Specific Responsibilities: Monitor the test taker as the exam is taken (40%) Ensure all exam notes and rules are followed as prescribed by the institution and ProctorU. Monitor the test taker to ensure no academic breaches or violation of exam rules take place. Be available to test takers if any questions arise during the proctoring session. Handle the log-out of test taker exam (30%) Review all exam submission parameters as prescribed by the institution and ProctorU and ensure that they are completed. Witness the completion and submission of exams. Complete close-out procedures and witness the logging out of test takers. Communicate the details of the proctoring session (15%) Log all notes, observations and any specific details of the session as necessary in the exam schedule program. Report any occurrences that require an incident report to the Quality Control team, as necessary. Notify a manager of all occurrences from a proctored session as required by the institution and ProctorU. Uphold all standards, policies and laws pertaining to the proctoring function (10%) Follow all standards of performance as required by ProctorU. Follow all policies as defined in the ProctorU Employee Handbook. Uphold the Family Educational Rights and Privacy Act as required by the U.S. Department of Education. Non-essential functions: (5%) Perform other duties, special projects and other responsibilities as assigned by ProctorU leadership. Maintain good working relationships and open lines of communication with all other departments. Ensure a safe, pleasant and comfortable work environment for all test takers and employees. Profile: Required strong eye for detail Requires excellent multi-task abilities as all tasks are time-sensitive Ability to communicate effectively in English with customers and employees through all available mediums (verbal, electronic and written). Second language is desirable Ability to be responsive, resources and adept at problem-resolution Ability to achieve positive satisfaction results from customers and employees Flexibility of schedule is strongly preferred REQUIREMENTS Excellent Communication skills Above average customer centric skillset Multitasking Organization Interpersonal Initiative and problem-solving abilities Dependability Job Function / Expertise / Department Industry Years of Work Experience Less than 1 Year Position Level Job Type Full Time Work Hours Shifting schedule Educational Attainment High School Preferred field of Study Not Applicable Employee benefits HMO Coverage Life Insurance HMO of dependents SSS Philhealth Pag-Ibig 13th month Preferred Candidate Interpersonal / Soft Skills Technical / Hard Skills

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