Sunpower | Maxeon – Biñán, Laguna – Do you want to change the world? We do, too. With more than 30 years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world. You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future. Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value. We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity. Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products. Our quality and reliability standards far exceed those of any other company in the industry. In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings. Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades’ long legacy in setting quality and performance standards. As we look to the future, we are seeking a world-class Partner Support Representative based in ROHQ, Binan, Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower. Are you ready to change the way our world is powered? ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for the end to end order management including but not limited to booking and updating of orders as required Handle overall Partner Support and client relations, working with Partner executives, Builders, or Installers for all Financial product offerings to meet all business needs. Handle customer complaints adhering to the policy. Partnership with Logistics in on time delivery of partners orders and requirements by region, sending/dropping packing list on time and being personally accountable for customer satisfaction. Manage work ordering processing and accuracy check Monitor work order receipts following up builders for missing work orders prior to escalation. Invoicing: Monitor orders that are for closing for proper revenue recognition. Support Regional Sales Manager, Project Manager, Operations Coordinator, Project Coordinators and/or Area Sales Manager. Handle non-warranty RMA cases including assigning RMA nos. from SFDC, overall support to RMA Team, and frontline related to RMA Extract reports from Oracle Discoverer and use this in their presentations/meetings with stakeholders and Partners. Archive all the documents per SOX requirements. Complies at all times the Environment, Health and Safety and Manufacturing Quality standards, rules and regulations Performs other duties may be assigned. RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS Minimum requirements Candidate must possess at least a Bachelor’s/College Degree in any field. Open to fresh graduates Required skill(s): Supply chain, Customer Service, Excellent Communication Skills and Computer Proficient Required language(s): English Preferably 1-4 years experienced employees specializing in Order Management, Logistics or BPO industry Experience in the call center industry is an advantage. Proficient with MS Office Application esp. Excel, PowerPoint, and Outlook. Knowledgeable with office software such as ERP, MRP, and CRM is an advantage. Superior written and oral communication and collaboration skills, and can deal with executives and business leaders Process oriented and trainable Demonstrates ability to effectively multi task technical issues and maintain a high level of organization and process discipline. Demonstrates an ability to take initiative and be proactive. Possess leadership skills Flexible to changes and be able to adapt quickly. Organized and attentive to details OTHER PERTINENT INFORMATION Location: ROHQ This is an FTE position Applicants must be willing to work in Laguna Technopark, Binan Laguna Candidate must be legally entitled to work and reside in the Philippines Applicants must be willing to work on a night shift schedule supporting North America region Applicants must be willing to render overtime as business requires… – Permanent – Full-time