Premises Manager BUSINESS LINE Corporate Solutions, IFM LOCATION Client Site based REPORTING TO Account Manager NUMBER OF SUBORDINATES TBA POSITION GOALS To provide comprehensive facility, contract and procurement management with a focus on Workplace Experience and continuous operational improvement. To achieve financial and other SLA’s and KPIs established by the Client and the JLL Account Management team. Delivery of services in accordance with Client’s SOW’s for Facilities Management, EHS, Procurement and Critical Environment. DUTIES AND RESPONSIBILITIES Workplace Manager must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract. He or she will also be the overall owner of the site operations Procurement and Vendor Management Manage the vendor procurement and management practices of the various Client sites, ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client and/or procurement guidelines. Benchmark services across properties within the country. Administer the virtual approval process for contract execution Coordinate and monitor the contractor management program Ensure compliance of vendor to JLL ethics Facilities Operations Implement a comprehensive energy management program Implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance. Manage the Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure. Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintained and met Recommend continuous quality improvement practices across the region, ensuring initiatives in one country are followed up in the other parts of the region to maximize the benefits to Client Implement, comply with and audit all internal management systems, for quality assurance Ensure all Critical Environment (CEM) requirements are consistently met. Ensure all Reactive Maintenance is completed as per the agreed timeframes. Ensure all Financial Management requirements are completed in a timely and accurate manner. Ensure all Vendor partner deliverables are delivered, measured and evaluated Ensure KPI core card is consistently Green Risk Management Ensure coordination of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental. Ensure data integrity of all information loaded into systems and comply with the audit process from time to time Ensure development of guidelines and strategies to protect health and safety of staff and others, protect Client and JLL reputations. Ensure disaster recovery and business continuity planning is exercised, implemented, maintained and reviewed regularly Ensure escalation procedures are in place and observed for incident and problem reporting including advice to JLL & Client Regional Managers and insurance company. Ensure all local Regulatory Compliance are complied Profitability/ Savings Initiatives: Develop potential initiatives and strategies that lead to cost savings and service improvement are consistently implemented Develop/create Value engineering initiatives program Customer Service / Client Relationships: Main focus will be for Workplace Experience to be satisfactory for client stakeholders, staffs and visitors POC to Evaluate service response time and analyze occupants’ service request trends and suggestions Pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved across the region. Lead by example and groom the team in achieving maximum client satisfaction level Reporting: Ensure that the team delivers meaningful inputs in the development of monthly management reports. Lead in monthly & Quarterly reporting for Client presentation & acceptance Training: Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the JLL senior Account management team to devise new and innovative methods of learning built around skill development, leadership and succession planning Ensure JLL HR and JLL EOS FM competency training are delivered Ensure JLL Ethics training is implemented and Ensure compliance to JLL Ethics program Leadership / Staff Management: Actively encourage an environment that supports teamwork, co-operation & performance excellence Act as Leader and a coach for the team ensuring high staff morale, trust and work ethics. KEY PERFORMANCE MEASURES and KEY Refer to the Individual Performance Agreement (IPMP) for Key Performance Measures. Ensure the KPI Targets for the Account are met COMPETENCIES Great Interpersonal skills with a strong client focus. Team Leader with line management skills and the ability to delegate Strong Technical comprehension and experience with performance based service contracts and vendor management Strong/Knowledgeable in Critical Environment Management Strong in Health, Safety and Environmental compliance Strong in Administration and good Financial acumen Process Oriented Strong in budget management and financial analysis Strong Demonstrated initiative Excellent written and oral communication skills Strong analytical skills At least 5- 10 years in Facilities/Property Management experience, with hospitality background is an advantage Experience HSE/PCO Practitioner is an advantage JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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