NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Process and Communications Training Sr. Associate to join our team in Manila, Quezon (PH-QUE), Philippines (PH). In these roles, you will be responsible for: Conducting new hire training, compliance training and internal certification programs (as applicable). Conducting industry, process and compliance refreshers. Conducting Train-the-Trainer programs and mentoring SME in the shop floor. Conducting Training Needs Analysis, creating course calendars and adhering to training calendars. Developing content (SOPs and training materials) as per NTT/client standards. Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). Reporting training progress and training dashboards to management. Participating in client presentations and demonstrating training capabilities. Requirements for this role include: Overall 5+ year(s) of experience in BPO/Healthcare domain/Training. 1+ year(s) of experience in the BPO healthcare industry that required an understanding of basic healthcare concepts 1+ year(s) of experience where you were responsible for following Healthcare Payer processes and procedures. 2+ year(s) of experience using a computer with Windows PC applications that required you to use Microsoft Office (Word, Excel, PowerPoint) 1+ years(s) of experience in conducting new hire, refresher and compliance training for team members in healthcare/payer domain. Work shifts for this position will be scheduled between Monday-Friday (IST): Shift 1: 8PM – 4AM Shift 2: 4.30PM – 12.30 AM The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.